Driving Long-Term Value Across the Product Lifecycle

At TCE-EMS, our commitment doesn’t stop once your product leaves our facility. We offer robust aftermarket services designed to support the entire lifecycle of your product — from repair and refurbishment to upgrades, spare parts management, and obsolescence planning. With 25+ years of experience in electronics manufacturing services (EMS), we help global OEMs maintain product relevance, improve customer satisfaction, and reduce long-term costs.

End-to-End Lifecycle Support for OEMs

Our aftermarket services provide OEMs with a strategic advantage in fast-paced, high-mix markets. Products evolve, user demands shift, and technologies become obsolete. That’s where we come in — supporting you with:

  • Full product lifecycle management
  • Repairs, rework, and upgrades
  • Spare parts and reverse logistics
  • Traceability and EOL (End-of-Life) planning

We provide this support across all key stages of manufacturing and post-sales — in sync with your supply chain and logistics operations.

Limitless Customer Support After Delivery

Our service doesn’t end with production. Whether you need to upgrade an entire product line or handle a warranty repair, we’re equipped to deliver high-quality service that extends product lifespan and maximizes return on investment.

TCE supports:

  • Repair & Rework: Fix field returns and minor defects at component or system level

  • Remanufacturing: Rebuild legacy units to current standards

  • Upgrades & Modifications: Extend product life with modern features or compliance updates

  • Reverse Logistics: Full tracking, pickup, and redistribution support

These services are aligned with our manufacturing and quality assurance practices to ensure consistency, efficiency, and compliance with ISO 9001 and ISO 13485 standards.

Traceability from Component to Final Assembly

Traceability is a critical element of reliable aftermarket support. TCE’s Manufacturing Execution System (MES) is fully integrated with our ERP systems, enabling full lifecycle traceability — from component receipt to final system build.

We capture and retain data at every point, including:

  • Component-level tracking
  • PCBA and SMT line performance
  • Machine and process-level metadata
  • Product serialization and final assembly verification

This comprehensive approach reduces downtime, improves root cause analysis, and ensures service compliance — particularly in regulated industries like medical and aerospace.

Spare Parts & Material Availability

Our global supply chain team ensures ongoing availability of high-usage components, connectors, and parts essential to field support and post-sales service. With warehousing options both on-site and through our logistics partners, TCE enables:

  • Rapid dispatch of replacement components
  • Just-in-time restocking
  • Kitting and configuration of spare parts
  • BOM synchronization with current production

We also maintain visibility into aging components so proactive substitution or procurement can occur — reducing support costs and minimizing downtime for the end-user.

Obsolescence Management

In electronics manufacturing, component obsolescence is a serious challenge. Each year, thousands of parts are retired, forcing OEMs to either redesign products or source expensive alternates.

TCE-EMS offers:

  • Obsolescence Risk Analysis: Identify and track at-risk parts

  • Last-Time Buys (LTB): Secure inventory before discontinuation

  • Alternative Component Sourcing

  • EOL Planning: Plan product sunset or version transition

  • Product Re-engineering Support for compliance or redesign

By integrating this with new product innovation, we help you minimize lifecycle disruptions and plan future product upgrades more effectively.

Warranty & Post-Sales Service Integration

Our aftermarket solutions also support warranty management and customer returns processing. TCE helps OEMs create seamless post-sales service models with:

  • Return Merchandise Authorization (RMA) systems
  • Failure diagnostics & reporting
  • Rework, retesting, and certified shipping
  • Customer-facing logistics and communication

This ensures that the end-user experience is consistent, fast, and professionally managed — strengthening your brand reputation and reducing overall service costs.

Lean Practices & Continuous Improvement

Aftermarket services at TCE are backed by the same Lean manufacturing and Six Sigma principles we apply on the production floor. Our teams constantly evaluate service metrics, failure rates, turnaround time, and cost to drive ongoing improvement.

We regularly conduct:

  • Kaizen events

  • Root Cause & Corrective Action (RCCA) reviews

  • Best practice standardization

  • Preventive measures based on field feedback

This continuous improvement loop helps us refine our aftermarket performance and deliver more value with each product lifecycle we manage.

Why OEMs Choose TCE for Aftermarket Services

  • ✅ Lifecycle Partnership: We stay involved long after manufacturing ends
  • ✅ Scalable Support: From small repairs to full re-manufacturing projects
  • ✅ Lower Cost of Ownership: Reduce downtime, rework, and customer churn
  • ✅ Global Compliance: ISO-certified systems, documentation, and traceability
  • ✅ Integrated Ecosystem: One EMS partner for design, prototyping, manufacturing, and aftermarket

Built to Support You Beyond Production

Whether you’re introducing a new product or managing a legacy one, TCE’s aftermarket services ensure you can respond quickly to changing market demands, user needs, and global sourcing challenges. We make it easier to deliver long-term value with less effort, lower cost, and full technical support.

Let’s Extend the Lifecycle of Your Products

Ready to improve your aftermarket support capabilities? Let’s build a long-term strategy that enhances customer satisfaction and protects your bottom line.

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